Norton Service Release Database N27

SERVICE RELEASE N27

NATURE OF RELEASE: Claims for shortage in transit MODELS AFFECTED: All Commando DISTRIBUTION: Worldwide (TRADE ONLY) EXPLANATION: Some time ago as a measure to counter increasing claims for shortshipment, we introduced an item by item contents check list, This list is completed by the packing inspector as the last operation before the crate front is fitted, Since introducing the list, claims have reduced noticeably but we continue to receive claims from some sources for shortages on items shown on our records as having been packed. In order that we can investigate the cause, would any dealer or distributor raising a claim for short shipment, please encure that the packing list is submitted with the claim. We regret that, as of now, any claim not accompanied by the packing list must be disallowed for the reason that we are unable to check the validity of the claim.   Norton Villiers Canada Limited